FAQ

Frequently Asked Questions

💡 What is Veloé?

Veloé is a beauty-tech brand dedicated to creating innovative, high-quality makeup tools — starting with our electric makeup brush cleaner. Our mission is to make beauty routines cleaner, faster, and more luxurious.

🧼 How does the Veloé cleaner work?

Our electric cleaner uses a smart spinning and rinse system that deep-cleans makeup brushes in seconds. Simply attach your brush, dip it into the cleansing bowl, and let the device do the rest — cleaning and drying your brushes almost instantly.

⏱ How long does it take to clean a brush?

In most cases, less than 30 seconds per brush! Veloé’s technology ensures thorough cleaning and fast drying so your brushes are ready to use right away.

🖤 Is it safe for all types of brushes?

Yes. Veloé is designed with gentle rotational control and soft silicone fittings that protect your brush handles and bristles. Whether you use synthetic or natural brushes, Veloé keeps them clean without damage.

🌿 Do I need to use a special cleaning solution?

You can use your favourite gentle brush cleanser or a mild soap. We recommend avoiding harsh detergents or alcohol-based solutions to maintain the integrity of your brushes.

🔋 How is it powered?

The Veloé cleaner is USB rechargeable, offering long-lasting battery life for effortless use at home or on the go.

✈️ Can I travel with it?

Absolutely! Veloé’s compact, lightweight design makes it perfect for beauty lovers on the move. It fits easily into your makeup bag or travel case.

🛍 Where can I buy Veloé products?

All official Veloé products are available exclusively through our online store at [yourwebsite.com] and verified retail partners.

💬 How can I contact customer support?

You can reach our team anytime at veloecontactus@gmail.com or through our Contact Us page. We’re always here to help!